We’re here to help you move forward

Our communities have been working hard to rebuild business as usual, and as exciting as the prospect of reopening is, we also recognize that plenty of uncertainties remain. Count on us to provide the tips, products and resources you need to help your business reopen as confidently as possible.

Get Billing and Payment Assistance
As we plan a gradual return to standard business operations, we are still here to help qualifying businesses with outstanding utility bills and other essential needs. You may request an extended payment arrangement by filling out this online request form or by calling 866.582.6345 Monday through Friday from 7 a.m. to 7 p.m.

Begin with 1:1 Business Resources
When savings opportunities are needed most, rely on the trusted advice of our Business Energy Advisors. These energy efficiency professionals will analyze your energy usage, review your rate and identify solutions to help lower your energy bill. Fill out the online form to request an appointment and one of our advisors will be in touch to schedule an efficiency analysis at your convenience.Similarly, you may schedule a FREE Virtual Energy Assessment for guidance, energy modeling and assistance applying for energy efficiency incentive programs.

Stay Aware of Scams
Unfortunately, we have seen a rise in fraudulent activity as scammers look to take advantage of the changes and uncertainty all around us. Please know that Duke Energy Progress will never ask for personal information over the phone or demand immediate payment via money orders or prepaid debit cards. If you are unsure if a call or in-person visit is legitimate, please hang up or decline service and contact the customer care center.The last several months have been hard on everyone, especially our small business community. Saving a little can go a long way on the road to stability, and we remain committed to listening, supporting and working with you as we all move forward – together.

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